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Makaha Surfside Frequently Asked Questions

Where is Makaha Surfside?

How do I contact Makaha Surfside?

What are the office hours?

Who do I contact to rent or purchase a unit at Makaha Surfside?

Are there short term rentals?

I want to rent my unit, what do I do?

How do I get my parking vehicle decal?

How do I get my mail?

What amenities are available at the Surfside?

What are the Pool, Sauna and Weight Room hours?

Is there storage available?

Iím expecting a delivery but I won't be home. Can you accept the delivery for me?

Can I decorate my door and lanai with holiday decorations?

Is there a lost and found policy?

Is there cable television?

Is guest parking available?

What do I do about water leaking into my unit?

How do I shut off water to my unit?

Do I need approval to renovate my unit?

Do you recommend vendors and contractors?

Do you allow pets?

 

Where is Makaha Surfside?

Makaha Surfside is on the Leeward coast on the island of Oahu and is located at 85-175 Farrington Highway Waianae. The entrance to the complex is the first driveway on the left-hand side after Waianae High School.

How do I contact Makaha Surfside?

If you have a question of the Association of Apartment Owners, you can email makahas001@hawaiantel.net; send a fax to (808) 696-7871; or, call the Office at (808) 696-6991. You can also send regular mail to Makaha Surfside AOAO c/o Makaha Surfside Office, 85-175 Farrington Highway, Waianae, HI 96792. Emergency-after hour contact number is (808) 696-6990 (Operational Assistant).

What are the office hours?

The Office is open Monday Ė Friday from 8:00am to 5:00pm. We are closed on Saturdays, Sundays and holidays.

Who do I contact to rent or purchase a unit at Makaha Surfside?

All Makaha Surfside units are individually owned and managed. The Office manages Makaha Surfside on behalf of the AOAO and does not manage individual units. If you are interested in buying or renting at Makaha Surfside, you can contact a local Realtor or check the local newspaper for information. If you are on site, you can check the lobby bulletin board outside the Office for information posted by owners and agents.

Are there short term rentals?

No short term vacation rentals. The minimum rental period at Makaha Surfside is 30 days. All owners renting out their unit must be registered with the State of Hawaii as a transient accommodation at http//tax.hawaii.gov

I want to rent my unit, what do I do?

There are a number of things you must to do before renting your unit: 1) Obtain a Business License. The State of Hawaii requires you to obtain a License before you can rent your unit; 2) Decide how you will manage your rental i.e. on your own or through an agent. You are required to have an agent if you are not on the island while your unit is rented. The Office needs the Agent contact information in case of emergency or to discuss other matters i.e. your tenants are causing problems; 3) Ensure you have the adequate insurance for your needs; 4) Know the House Rules and ensure your renters are aware of the rules as they will be expected to comply with them; 5) Register your tenants with the Makaha Surfside Office prior to occupancy. You must provide a copy of the rental agreement at the time of registration. At the registration, tenants will be given an orientation about living at the Surfside.

How do I get my parking vehicle decal?

The Office will provide you a parking decal once all current information for your vehicle(s) has been obtained. This information includes Year, Make/Model, Color and License Number as well as proof of a valid driverís license, current insurance, state registration and a safety check for the vehicle. This information is required before issuing vehicle decals.

How do I get my mail?

Each unit at Makaha Surfside has its own individual mail box. Mail boxes are located by the Office in Building C. The USPS uses your unit number and street address to deliver mail to the appropriate mail box.

What amenities are available at the Surfside?

Laundry facilities, a small snack shop, two swimming pools and a kiddie pool, sauna, weight room, kayak and surf racks.

What are the Pool, Sauna and Weight Room hours?

The operating hours are from 9:00 a.m. to 9:00 p.m. for pool, sauna and weight room.

Is there storage available?

Other than kayak and surf racks, we do not have storage facilities. Bicycle storage is adjacent to the Operational Assistant kiosk. 

Iím expecting a delivery but I won't be home. Can you accept the delivery for me?

Makaha Surfside personnel shall not accept deliveries of mail or personal property on behalf of any occupant. You will need to make alternate arrangements if you cannot be at home when the delivery will be attempted.

Can I decorate my door and lanai with holiday decorations?

Christmas decorations are allowed for doors and lanais starting December 1st through January 10th. Other decorations require Office approval.

Is there a lost and found policy?

Yes. Any found property is turned in to the Office so it can be logged into a Lost and Found Log Book. We will keep found property for 30 days. If it is unclaimed after that period we turn it over to the person who found it. If you lose any property at Makaha Surfside you file a report with Security at the guard shack, or at the office..

Is there cable television?

No, cable is no longer provided.

Is guest parking available?

Yes, there are guest parking stalls available on a first-come, first-serve basis. All vehicles parking in guest parking must display a Guest Parking Pass that is issued by the Operations Front Gate when you enter the property.

What do I do about water leaking into my unit?

You should call the Office or Security to report a water leak. We will investigate the leak to determine and document its source and the extent of related damages. If necessary, to prevent further damage, the Association will perform emergency clean up of water in units requiring it. Clean up and repair of damages to your unit is a matter between you and the owner or agent of the unit that caused the damage. If the leak is caused by a building common element, the Association will take care of repairs. Most water leaks are caused by something happening in an individual unit, such as a toilet overflowing or a valve failing. It is good practice to maintain your unitís plumbing in good working order. It is also very prudent to maintain your own insurance coverage for such matters since our building insurance will not normally cover you or your belongings.

How do I shut off water to my unit?

We cannot shut off water to an individual unit. For your individual unit you should have individual hot and cold shut-off valves beneath all of your sinks; a separate valve for your refrigerator; and, a valve behind your toilet. If any of the above mentioned shut-off valves will not work, you need to call the Office or Securitbasesy and schedule a water shutdown to have these repaired. Water shut downs may be scheduled Monday through Friday between 9am-12pm or 1pm-4pm. 24 hours notice is required to inform effected units. Emergencies will be handled on a case by case bases determined by the maintance superviser. 

Do I need approval to renovate my unit?

Certain renovations require approval. See the Office about details and to obtain a renovation packet. Only Licensed Contractors are allowed for major renovations.

Do you recommend vendors and contractors?

We may refer Residents to different contractors, but for liability reasons we cannot recommend use of particular vendors for work in your unit. Contact the Office for details.

Do you allow pets?

Yes there are requirements that must be met prior to bringing your pet on property. Please go to the office to get a copy of our pet policy..

 

 

This site was last updated 07/01/09